
Paul Dolan has been with Co-ordSport for over 5 years as Senior Sales Executive and was appointed a Director of the Company last year.
Over the weekend we have seen a typical example of the efforts Paul puts into ensuring our dealers & customers get the best possible service…
As is often the case, Paul was still in the office after 6pm on Friday evening, when he discovered that there had been a problem with one of our parcel carriers and some people’s orders were still here. Seems the driver had scanned all the parcels but, in his rush to get away, had not loaded them all into his truck.
As soon as the warehouse staff realised the problem (before 5pm) they called the parcel carriers control centre and made them aware of the situation; they said they would call back within 60 minutes and ensure the driver returned.
Here was Paul and his fellow directors still in the office more than 2 hours later and there had been no return call and no returning driver! This is the height of frustration for Paul; he hates letting customers down. So he called the control centre and pushed them to get the parcels collected. After several calls to several parties it became clear that the driver had ignored the requests to return and went home.
By this time it was after 8pm on Friday! A time when most ‘ 9-5’ers ‘ are in front of the tv with their TV with their feet up or down the pub. Paul wouldn’t give up, but the best agreement he could get was for the parcel carrier to send a driver in between 09:00am and 12:00pm on Saturday morning. Paul wasn’t due to be in over the weekend, but agreed to be there to meet the driver, to avoid dissappointing customers.
Paul arrived at the Co-ordSport office 09:00 sharp, as agreed, only to find that the van driver for the parcel carrier had been at 08:45! Here we go again, call the control centre and be promised a call back in 60 minutes. After a long wait Paul recieved the call back and at 11.15am they arrived and collected the parcels as agreed. Paul in the meantime caught up on his workload before returning home to his partner Kate, the 2 cats Zippy and Bungle, and his beloved family fleet of a Focus RS and 2xFiestas (1 belonging to Kate, the other being Pauls’ race car). As you may guess, Paul is also Co-ordSport’s Ford Specialist, when he is not being our ‘Fire Fighter’ / Problem Solver!


